GENERAL INFORMATION
FAQ

In which countries can buy in www.fmhshoponline.com?


Currently you can make your purchase in all European countries.


Does the article that I receive will be the same that I see in the photo?


Yes, but there may be slight color differences due to different monitors display.

The items displayed on the website are original?

All brands we sell in our store are 100% original and comes from the manufacturer.

How I can be sure you have done well my order?


Once you have placed your order, you will receive a confirmation email. If you do not receive him, send an email to sales@fmhshoponline.com or Call 985 480 817 and we will give Tf.34 information
you need to respect.

How I can know what state is my order?


You will receive a tracking number to track your shipment.


How to recover my forgotten password?


If you forgot your password, you can recover it in the log-in. We will send you an email with a new password.

Can I cancel my order?


Once you have placed your order can cancel within 12 hours. For this you must send an email communicating your intention.

What I can do if I receive a faulty item?


Normally our items are checked before being shipped. In that case you should contact us and let us know the type of problem that has arisen you with it.

What should I do if I receive an item that does not match the one I purchased?


If this occurs, contact please us using the sales@fmhshoponline.com.